They also have a “Chat” which is accessed theough an orange icon on the “smiles.com.br” . You may be able to use “google translator” on the chat. If not possible, by typing “Falar com agente” the virtual assistant should open a menu allowying you to select “Outro” and then “Prefiro Atendente”. Then you will be put into a queue for an Human agent, you may try an English dialogu then…