Yes, it’s terrible. I’m trying to change a booking that supposedly has free changes and cancellations, but the site wants to charge me $100. And this AA partnership seems off to a very rocky IT start as well.

My booking in question used some Travel Bank funds that are now expired. If I do the free cancellation, does that money disappear, or does it get returned to Travel Bank? Is there a warning that it will disappear, or are we responsible for knowing that? Thanks.