Yes, that is correct. We had a BOS - ATL - TPA itinerary and only made it as far as ATL. Thanks for the feedback.
I'll wait until I'm not on vacation to deal with any refunds. Our four day birthday trip for our son to see his grandparents already took a one-day hit.
I feel for the phone reps and gate agents. The gate agents and phone rep I talked to had no advance notice of the situation and walked in blind when starting their shifts, and got dogpiled from minute one.