Originally Posted by Pointsloop

At the resort now. Let me give you brief overview.

So far, there are only about 4 buildings open. And even within those 4 buildings, not all the rooms are available. I would say about 20% occupancy.

Staff has been has been fantastic.

There's not an easy way to find out what activity or shows or restaurants are open without having to call the front desk.

We were not assigned a butler.

Food is better than any Hyatt Ziva and Zilara we've been to (Ziva & Zilara cancun, cap cana, PVR). It's as good as the food at the Andaz Mayakoba high end restaurant for reference.

Staff is great about wearing masks.

Pools are plentiful and main pool does seem to be heated.

Speciality cocktails and mocktails at each of the restaurant is a wonderful fun touch. Gets you to try some new stuff.

Short taxi cab ride to Puerto Morello is crazy $35.

There has been ZERO Hyatt status recognition. As a Globalist on an anniversary trip paid in cash, I got nuthin. No room upgrade, no bottle of wine in the room, not a note in the room, not even a thanks for being Globalist.

Beach is full of seaweed and I think it's because their bobcat broke and are manually raking. Other beach above resort have been doing better using the tractor.

The waterslides are still not open. But the Cap Cana water park is much more impressive.

They rotate two dinner restaurants while the steak restaurant is open every night.

The rooms are very spacious. Similar to the Hyatt Ziva and Cap Cana, except wider. But some of the fixtures show age, like our toilet has a big chip in the water tank.

Strange thing. The sliding balcony door does not have a handle on the outside and it has an automatic latch. If you close the door when you go out, there's no way to open the door unless someone from the inside lets you in. I'm not sure if this is just my room. My wife got locked out in the patio while I went to go for a workout.

I think this place has the potential to be a great resort. It's too soon to tell which direction it will go. Because of the lower cash price, the low occupancy, excellent food, and great staff, I can deal with the flaws. But with cash and points price being equal, I would choose Cap Cana. Maybe even Ziva Cancun.

I am kinda surprised that this place is open when over 50% is not ready.