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Thread: No more 'LH' staff in lounges?
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Old Oct 8, 2021 | 9:39 am
  #11  
HKG1111
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Originally Posted by mmff
What does the hierarchy look like for those teams in the US? If a passenger wants to speak with the station/duty manager, how many times does he need to escalate the matter?
Start collecting the mobile phone numbers of the station managers. This is pretty useful - especially in NAM.
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