FlyerTalk Forums - View Single Post - No more 'LH' staff in lounges?
Thread: No more 'LH' staff in lounges?
View Single Post
Old Oct 8, 2021, 9:39 am
  #11  
HKG1111
 
Join Date: Feb 2005
Location: ZRH
Programs: LX HON***, FB Silver, BA Silver, Bonvoy Gold, Hyatt GP, Hertz Gold, GHA Black
Posts: 836
Originally Posted by mmff
What does the hierarchy look like for those teams in the US? If a passenger wants to speak with the station/duty manager, how many times does he need to escalate the matter?
Start collecting the mobile phone numbers of the station managers. This is pretty useful - especially in NAM.
HKG1111 is offline  
Reply