FlyerTalk Forums - View Single Post - Marriott Tbilisi, Georgia [Master Thread]
Old Oct 8, 2021 | 9:24 am
  #15  
escape4
50 Countries Visited
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Join Date: Dec 2013
Location: Homeless
Programs: Hyatt Glob; Hilton Dia; Marriott AMB; Accor Dia; IHG Dia Amb; GHA Tit
Posts: 5,004
Originally Posted by NotJustDreaming
Just wanted to give a heads up to check your credit card statement. The credit card charge on my Amex Bonvoy shows the hotel charge as 'GMT Hotels'. As such, the 5x Bonvoy points were not credited - just 2x base.
Yes, this is a clear issue with Amex - I have had lots of stays recently posting incorrect Amex points because hotels are not labeled correctly as Bonvoy properties. With Chase credit cards I simply send an online message and they credit the missing points painfully, but my experience with Amex has been dreadful: they told me I need to contact the hotel to fix the points - sorry but that should be Amex's job, not mine. And even after alerting them one year ahead of time, still not fixed one year later, I get the wrong points when returning to the same hotel. Needless to say I am not impressed with Amex.
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