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Thread: No more 'LH' staff in lounges?
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Old Oct 8, 2021 | 8:43 am
  #10  
mmff
10 Years on Site
 
Join Date: Sep 2013
Posts: 2,197
Originally Posted by oliver2002
Station/duty managers in the US are LH, the rest is outsourced since about 15 years.
What does the hierarchy look like for those teams in the US? If a passenger wants to speak with the station/duty manager, how many times does he need to escalate the matter?
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