I'm a long-time e-rewards member, very active, and always receiving new survey offers on a daily basis. About a week ago I finished up all the surveys in my dashboard. From that point forward I've had no more surveys at all in the dashboard, just "No surveys available." I continue to receive emails from them offering surveys, but the links take me to a similar message. This happens on other devices in our house, both computer and mobile, not just my computer, and on at least two different browsers. On my phone, this happens on wi-fi and on 5G.

On my computer, I've done all the routine things they first suggested: popups are allowed, cookies have been cleared, Norton has given me a clean bill of health, etc etc. I can login, I can see my survey history, and I have the correct point balance visible in the account. (Have not yet tried to redeem.) I've written e-rewards, and they confirm that the account is still active and in good standing, so it's not blocked, which was my initial concern. I've written them back with a detailed account of everything that's been happening in the hope that their IT folks can followup.

Interesting that I just realized that the exact same issue is happening with my Hilton Guest Opinion Rewards survey account. Both are run by Research Now, and I'm wondering if they have some unspoken rule about not allowing one person to have an account in each of two different programs. The T&C say nothing about that being prohibited, just that you can only have one account per person in any particular program.

Anyone ever experienced anything like this, and if so, any advice on what might be happening and how to get it resolved?