Had a CSR the day it launched. Got my parents involved too and they were so happy with the bonus and they ended up going to Japan (their first time!) in business class (first time!)

But the card hasn't kept up. I earn more points on flights with my Amex Platinum. My Amex Gold earns more on dining and groceries. My Hyatt Visa has been getting a heavy workout with it's 5k spend / 2 qualifying nights deal.

Sadly, the CSR just doesn't fit in anymore at a 250 net cost card. I called and in 2 minutes was downgraded w/o hassle, or even a hint of retention, for a Freedom Flex. And I was delighted to find out my Freedom Flex earns the same on dining as my CSR AND earns 5x in special categories for no fee? Paired with my old school Freedom card and suddenly I think I'll be earning more UR points via the 5x categories than I would have holding the CSR.

I still have an Ink Card for UR transfers, so I'm all set