Originally Posted by
kipper
Do you have a lost and found claim number with DL and one with AATC? If you have one with AATC, and that's where DL is saying your ring is, update your claim with AATC to indicate that you were told it was sent to them on X date.
It is just the reverse. When in Rome I discovered the ring was missing, a DL DM agent told me to file with AATC and DL.
Only today did it become clear that since the loss was at a DL lounge that AATC was not part of the story. I updated my original DL claim, now 2 or three times, and DL CS instructed me to open yet another claim hoping to get the attention of the DL baggage lost and found department.