Thanks, so here is another update.
I called DL and was routed to CS because of an 'open case' which was a complaint form filed days ago about how DL was managing this.
CS said I had to call DL baggage. The DL CS decided to call for me.
The solution? Do not call DL baggage but will out yet another bloody form!! How can that make a difference since I did this last week and a person in DL baggage says she actually saw my ring???
I do not know how to penetrate these walls they have in place.