Originally Posted by
hugolover
I was talking to a LH staffer in the FRA A lounge (and I do know the different between contract employee and LH staff
) who told me that ALL LH-employed lounge staff are going 'in Germany' and they will be replaced by contracted employees.
What does this mean? A ground handling agent taking over this? Or just putting the G4S (or whatever they are) BP scanner bots on the desk? Ie, no more access to Altea.
LH have already rolled out remote ticketing in many stations, the best they can do is issue an XBAG, and they refer pax to a helpline which is excellent at driving passenger satisfaction for repeat business.
Wow, they were actually trying this in EWR this summer.
I have asked for a seat change for my MUC-AYT flight which was after EWR-MUC at the EWR service desk, both employees were contracted agents ( did not even have name tags ) which told me that I should ask it at Munich as they are not allowed to touch at reservations. Of course, during the TATL, someone has took the empty exit row seats which I was unable to get it online.
Previously, pre-COVID, I recall seeing and served by German speaking, Lufthansa agents at this lounge with Lufthansa name tags.