I have called 3 times over that past week since my AF posted on Oct 1 for my CSR. All 3 times I was told there is no retention offer available for me. I have held the card since Sept 2016, with annual travel spend of $15K to $25K. Last 12 months is $20K. Very surprised that they are so firm on no retention offer. Not a big deal since I plan to PC to FF, wait 4 days, and then sign up again for CSR in order to get new 12 months of Pink and 60,000 points. But still, odd that they do not care about losing a customer.