Originally Posted by
jonolhr
I wonder if this might depend on when the cancellation takes place? I have a had made with avios cancelled this month and BA have put me on the alternative BA flights I wanted even though there was no Avios availability. I also had fight from LAX cancelled when I was already in LAX and BA was offering a silly rerouting which would have meant coming back a day later. The BA call centre put me on an alternative combination of AA flights to come back the same day.
For cancelled BA flights booked with Avios, redemption availability on other BA flights is not needed.
I think the OP would likely have the option of being re-routed on BA without needing availability but I’m guessing they would either like to stick on QR or BA doesn’t fly where they’re going.
The policies for BA/AA are a little different due to the transatlantic joint venture.
Timing can open up more flexibility, but this is generally about flights cancelled in the 24 hours before departure.