Originally Posted by
Doppy
I don't know but if you're talking about your Hilton AmEx credit card resort credit, then the issue is that charges from the front desk don't trigger AmEx benefits/offers because of the way they're coded.
Originally Posted by
Oprime
The Amex Hilton Aspire card specifically. That is pretty crappy news though...have you reached out to CS?
Originally Posted by
Eujeanie
This is indefensible on Hilton's part to say you can't use your resort credit at a resort because they coded it in such a way to prevent your use.
Originally Posted by
TerryK
All three resorts in Resort World Las Vegas are listed under Amex Aspire card benefits.
Originally Posted by
49penguins
Sounds like Amex needs to add RWLV to their coding on the offer.
Hopefully enough folks report this error to Amex they fix it. And if any rep gives that bs line of “well it coded as front desk so it doesn’t count” hang up and try again for a rep who can be bothered to file the complaint and report to Amex it’s not coding right.
I just stayed at Conrad last week. I charged the room to my AMEX platinum rather than my Hilton Aspire to take advantage of an AMEX offer for $100 off a $500 stay at any Conrad or Waldorf Astoria in the USA.
The temporary charge/hold at check in hit my AMEX platinum as "RWLV main"
Then two days after I checked out, the actual charge hit as "RWLV FRONT DESLAS VEGAS NV"
I was skeptical, but three days later I got the email saying I earned the $100 offer credit.