Originally Posted by
canadave
Thanks for your reply--and you're right, I should've gotten the employee's name, that was stupid of me.
I guess I don't see why using three FOPs is that big a deal. The total paid is X; this X = A + B + C, where A=WSD, B=CC, and C=companion voucher. When refunding, it seems to me they should be able to refund each part to its respective source--CC refund to CC, WSD refund to Travel Bank, companion voucher gets restored into account. I don't really understand how that is a complex thing. I grant it may be so, but I guess I'm dumb enough not to understand why.
It more complex than it appears as WS like almost all other airlines issues its tickets in a GDS, Sabre in this case, whose tickets are processed through IATA's Bank Settlement Plan, known as BSP, so the airline must reconcile what it accepts as partial payments against a ticket cost when one is refunded to balance it's internal accounting and the numbers reported to BSP. BSP doesn't recognize alternate FOP's like WSD so getting the two systems to synchronize is harder than it appears,
especially if there have been multiple ticket re-issues due to sked changes.
Prior to WS jumping to Sabre many years back it was far easier to cut corners with agents more often than not willing to do so but after their switchover there are procedures that have to be followed which creates some limitations like it or not.