Originally Posted by
MatthewLAX
{A}ctually I was right and have an on-the-record statement from United confirming we should have been granted access to the lounge as well as a sincere apology. I will post about this in due time, but there are other issues I’m working through first - I want more than an apology, but a plan to ensure what happened to me doesn’t happen to anyone else.
Companies apologize all the time for PR purposes even when the company is in the right. I know you feel you were in the right -- several people on this board aren't so sure about that. I tend to think the lounge agents could have been more gracious .
{W}hat a boarding pass is -- and what it isn't. Either way, clarification is usually a good thing when it comes to rules.