Originally Posted by
ARinMD
I received the email from them on mon sept 27 after I had explained the whole situation to them. Once I actually received the points back from my cancelled reservation and I asked about applying the points to my new reservation plus the 60k points necessary due to the rate increase they suddenly changed their tune. You would think that especially since it was in writing that they would honor it but that doesn’t seem to be the case. Unfortunately I’ve reached out by email and phone several times already and nobody seems willing to help me or honor what they’ve clearly stated in writing in addition to the multiple times on the phone I was reassured that they would follow through with this plan to the point I booked airfare because I felt at ease about the situation
(Because Marriott wrote to you in writing so should honor it, but…)
on September 25th, when you cancelled your other points reservations, was the 365k points advance reservation already pricing at 425k? If so that would be correct because points advance reservation only guarantees reservation availability and not the point value. -or- did you make a points advance reservation on September 25th pricing out at 365k and couldn’t get the cert issued because your other points don’t come back in which you emailed them and by their response date on Sept 27th, it went to 425k? I guess this would have been better by phone altogether on Sept 25th.
hope you get it sorted out.