Originally Posted by
DFWsakp
I just feel that there is more to the story than you are telling here. Did you cancel again and trying to reserve again? How long did it take for the points to come back to your account? Between Sept 25 and now (6 days) how the did the points request suddenly go up?
I did not cancel again. It took them 7 days to put the points back in my account. I don’t know why the points went up but I have multiple screenshots and videos of what the rate was on the date I had to book on points advance since the points I had from my other cancellation were not properly credited back to my account. After I was reassured by phone and email multiple times that they would give me the additional 60k points, I booked my airfare in reliance on that so I am just astounded that they would go back on their word