FlyerTalk Forums - View Single Post - Booking Direct on hotel website vs Hilton
Old Oct 2, 2021 | 8:43 am
  #3  
writerguyfl
 
Join Date: Mar 2008
Location: Fort Lauderdale, FL
Posts: 3,359
Originally Posted by octabeno
I worked in a couple hotels in the past.
Please be aware that how those hotels operated doesn't mean that every other hotel operates in the same manner.

For example, I once worked for a hotel company that did not use the origin of reservation as a factor when assigning rooms. And I mean that literally. The people assigning guest rooms could not see where the reservation was made. A guest who booked via an opaque third-party website (Hotwire, Priceline) had the exact same chance of getting assigned the "best" room in a category as someone who booked direct.

Essentially, each individual hotel might have their own way of doing things.
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