Originally Posted by
StuckInYYZ
I work for a Microsoft Platinum partner and when we need to engage Microsoft, we start to shake our collective heads as it's usually a crapshoot as to how knowledgeable a person we get. Often they're newer support staff that don't know much and need to pull in a level two guy.
I still have an MS support ticket open from 2008. Even the latest versions of MS Office still have the same bug... I gave up on it getting fixed.
That said, when the MS product works, it generally works well for us. It's when the client gets creative that we start to have issues
My gripe is when I find a work-around and get things going again, then MS "fixes" it in a patch and things don't work again, including my hack.