Originally Posted by ratechaser

Gaming the system is one thing, an honest mistake is another, and IMO there needs to be more flexibility than the strict CoCs currently state.

In my very limited studies of contract law, there was also the principle of an objective test of reasonableness, or "what the man on the Clapham Omnibus would think". So in addition to any question of unfair contract terms - what do I think is "reasonable" here?

Should the OP suck up the outbound cost - absolutely.

Should they automatically lose the return as well - absolutely not.

My final 2c on this as I think until the OP has further contact/responses, this will just be speculation from us that is already going in circles.