Originally Posted by
KRSW
The link I posted was about how Microsoft basically fired their entire testing staff, instead leaving testing now up to the end user. While I'm not a huge OS X fan, Windows 10 is still a rubbish product, especially the forced updates which break more things than they fix. Office 365 is the same story. Makes me glad to run a version or two behind on most Microsoft stuff and 100% of our back-office is NOT running anything MS.
The problem is Microsoft's hiring practices. Anyone diligent enough can be taught to properly test patches (although whether they will or not is another story). But Microsoft hires a lot of people who should not be interacting with clients (at least not yet) I work for a Microsoft Platinum partner and when we need to engage Microsoft, we start to shake our collective heads as it's usually a crapshoot as to how knowledgeable a person we get. Often they're newer support staff that don't know much and need to pull in a level two guy.
That said, when the MS product works, it generally works well for us. It's when the client gets creative that we start to have issues (eg, federated authentication works fine for their mobile devices and current MDM product. But then a c-suite talks to a vendor and wants to flip over to the new MDM product without evaluating whether it's suitable or not for them... the sales guy oversold the software... and voila, nothing works properly until we flip it back)