Originally Posted by Hollandair

Since a lot of posts here are mainly how bad KL is doing on Ulti level, I do want to point out to the excellent dedicated Ultimate phone line and the team behind it. They are always thinking with you, very friendly, an very flexible.

Then on board KL I have mainly great service with extra's ( BC drinks) or upgrades (europe flights), pre-boarding, which is handy with the kids or arrival late at the gate when the SP-line is already very long. .I dont think all is so bad. Keep in mind being ultimate doesn't make you God yet, you should see things in perspective.