Originally Posted by laopai

An interesting experience lately.

I paid my utility bill by using the business card last week. Instead of getting 5x rewards, I only got 1x. I sent a message to the customer support. Today, I got the response as below:

"Thank you for contacting us about your Wyndham RewardsŪ Earner℠ Business Card.

Upon review, we can confirm that you can earn 5 points for every $1.00 spent on utility purchases as defined as telecommunications services, cable, satellite, gas, heating oil and water as identified by the merchant category code.

Unfortunately, this merchant listed this purchase category code under "Government services not elsewhere classified". We do not have any control on how the merchant will list their category code and can not make any adjustments. We apologize for any inconvenience this may cause."

Should I complain to my local government?