Originally Posted by
Krisz
Op booked a BA 50% Avios flight to the US. It was cancelled. He wanted to rebook it to March 2022 however he was told back then that he can't as the ticket has the 1 year validity so he was "forced" to accept a rebooking to October 2021.
Now the OP would like to move the flight to a later date as he is not allowed into to US in October only in Nov.
BA doesn't want to move the flight as it is not cancelled.
If the OP accepts the FTV and try to rebook it later it will be repriced and he won't able to get the 50% offer anymore.
OP argues he was misled by BA back then as they should have been moved his flight to Mar 2022 as described by the law. OP believes his case is stronger as BA changed its policy and now it is possible to move the flight.
I'm not sure which one is better a no show or an FTV... I can see both arguments but this is a corner case and hard to predict the outcome. with a no show the worst is he losses the full value of the ticket with the FTV at least he saves the cash and avios.
That’s it, precisely. Thank you!
I’ve taken the FTV under protest, but now I need Customer Relations to either say no to my request to honour the sale price and rebook to next year or to say they won’t and to issue a deadlock letter. Of course, I can wait 8 weeks from my original contact with them, but I’d rather get this in front of CEDR asap.
If I intended to use MCOL, I would send a letter before action in the hope that this would bring things to a head. All I am asking here is whether there is any similar protocol with CEDR, or whether I can send a letter before action without specifying whether I intend to use CEDR or MCOL.