I know this will be a contentious subject, especially it being a Skytrax rating. Still good to see an improvement in the overall ranking considering it was only a few years ago they were around the 30 mark.

Interesting that they were given an award as one of the “Winners of the special 2021 COVID-19 Airline Excellence Awards”

Below is a small snapshot of how they have fared in various categories.

1st Best Airline Staff in Europe

1st Best Premium Economy Onboard Catering

1st Best Airline in the United Kingdom

5th Premium Economy

7th in Best First Class

8th Premium Economy seats

8th Business Class Airline Seats

9th Business class catering

10th for First class onboard catering

11th World's Best Airline Cabin Crew

12th World's Best Airport Services

13th Best business class

World Airline Awards | SKYTRAX