Originally Posted by
AAExecPlatFlier
You should call AA. Most/all? BE fares can’t be up fared. But this is international and that potentially brings in a whole new set of rules. Also for tickets purchased on/after 4/1 BE fares aren’t changeable/refundable, so a lot will depend on when u purchased ur tickets. Call AA.
That was going to be my next step. But I wanted to find out policy and practice before I called, since you get different responses on the phone depending on whom you speak with. As an example, I looked into upgrading the domestic parts of the itinerary with 500-mile certs, and was told on the phone that I could not do so. Three days later, the webpage gave me the option to upgrade the domestic legs with certs.