Originally Posted by
TomMM
Well I've had the same issue once with UA and my interaction with their "security department" was idiotic at best. I was in TLL attempting to ONLCI for my return flight when I got a generic "your account is disabled contact security" message. After arriving home I contacted security and was told they detected logon activity from a suspicious IP address in Estonia. After a short conversation explaining that was me the UA person replied that they had no way of determining the activity was me. I replied they did. All they had to do was take a look at my current itinerary.
LOL....maybe hacker gangs in Estonia were trying to do you a favor by helping you check in for a flight?
That one is pretty idiotic.
Hilton did not tell me what the underlying issue was. I did not forget my password and fail to login a bunch of times. Hilton's CAPTCHAs are a huge pain sometimes and I occasionally fail one, but I've always passed by the 2nd try.
The only thing I can think of is VPN. I've changed companies since then....we don't need VPN except when accessing specific applications...so maybe won't be an issue going forward. One can hope.