Used the magical email [email protected] yesterday with success. Points credited to my account today. The person who emailed me back from that email box now is:
Susana Lorenzo
Iberia Customer Relations
B2B Customer Center & Claims
Customer Engagement

Of course, I also used the [email protected] and FB direct message. BUT if I had to guess, I'd say it was the email to [email protected] that worked. The FB was just a standard chatbot.

They gave me back the taxes and fees and didn't take out the change fee. Interesting.