Originally Posted by Repooc17

EWR/JFK<->LAX/SFO are the only guaranteed lie-flat hub-to-hub routes for UA, and surely you do know there are three other full-line carriers also with lie-flat up front and better soft product. Being perfect honest here, with DL back in the game now, UA is again 4th in my books on the soft product side (or 5th if we are including AS) on domestic cross country flights - I have flown on all of them this year, multiple times. Forget PDB - don't even care about it, but the fact UA can't use glassware for drinks during meal service on these "premium" routes is just sad. Yes, I got it, because of Covid safety reasons, or market demand, whatever...



You really should fly B6, AA, DL (even AS) on some of their cross country domestic routes, and see what they are offering at present time. Harping on service cuts as the right approach 20 months after is not going to cut it when people are spending thousands on a ticket.

I flew AA from MIA-LAX earlier this year, a menu and real glassware, same with B6 (JFK-LAX). DL is back to real catering game again.