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Thread: COVID Era UA inflight service changes {Archive}
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Old Sep 21, 2021 | 4:22 pm
  #2208  
Repooc17
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Originally Posted by dilanesp
They are very important. But they pay lower fares.
So at the end of the day, it's all about dollars and cents. Got it.

I wonder if UA knows anything about customer retention and intangibles.
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