Originally Posted by
writerguyfl
I don't think you have adequate expectations. Not that it's fair to the consumer, but the time it takes to sort out these issues needs to be measured in days (or even weeks), not hours.
No, any amount of time I wrongly lose account to my account is a failure to meet my expectations.
This *should* be handled by an automated process, especially if it was something like a failed login attempt or an IP address associated with a VPN. In no universe is it acceptable for it to take this long to resolve.
William did reply to me that he's following up to try and expedite this process. I appreciate that.