Originally Posted by Bradhattan

I posted this quick question in the NEWBIE section. This is a slight update after results were inconclusive.....

I booked a businees class trip to MEX yesterday for mid-November. It seems there is a discrepancy in FL access rules regarding MEX. Main info page related to this, no longer lists MEX as FL accessible destination (Yes, I know there is not at FL at MEX - connecting through ORD and MIA) . However the footnotes still indicate it does (edit: MEX as a destination) receive access. I decided to purchase to lock in attractive price.

After receving responce in NEWBIE section, I started with AA chat pointing out conflicting info. Agent ultimately told me chat agents can't help and to reach out to CS and ask for supervisor. I sent email via website noting conflict, mentioned I had a dated screenshot of FL access rules saying yes to MEX (I do), indicated I purchased based partially on access info and asked them to honor the published information on their website at the time of booking.

Do I stand a change in hell they will honor? Should I call or just wait for email response? Any other suggestions (be kind)?

Thank you!