I've applied PlusPoints to my parents. I ended up splitting them in advance because there are 5 seats left in F and they are now 4 and 5 on the upgrade list. In case only 4 people clear at T-48 or T-24, I didn't want them both to lose the upgrade when one could at least get it. If PN=4 and they are 4 and 5, then they need to split in advance or it'll skip since there's only 1 PN availability for 2 people.

Agent said that it won't matter in the system and would automatically split them rather than skipping... she's wrong, right? Or has something changed?