Originally Posted by
GentleGiant
I am a bit confused and need assistance.
Last year we cancelled a BA holiday.
However my email at the time said the credit was automatic and no voucher was required.
Despite this when I go to make a mew booking - no credit is made - I have tried both a flight only, but also adding a car into the booking to make a holiday.
What am I doing wrong?
That email is the voucher. You can either call up and mention the voucher email or book online and email them to apply the voucher to the new booking.