Originally Posted by keeton
Well, I see three issues here.
1. The rate. If you were quoted a rate then that is what they should have charged you. If they charged you other than what was quoted then you have an issue - otherwise it is open and shut. I don't see how adjusting it to some "average" rate would ever fly.
I don't know if it is the case here, but I might have asked for something similar. I stay at a lot more Starwood properties than Marriott, and one of the benefits of their program is the Sheraton Service Promise. They promise points, an adjusted rate or some other compensation if there is something that is not right with your stay.
Personally, I don't think that it is out of line to ask for a rate adjustment.
Stevekoe