FlyerTalk Forums - View Single Post - AC now ranked "one of the worst performers" for OTP
Old Sep 17, 2021, 8:12 am
  #298  
RangerNS
 
Join Date: Jan 2017
Location: Halifax
Programs: AC SE100K, Marriott Lifetime Platinum Elite. NEXUS
Posts: 4,569
Originally Posted by rankourabu
51.1% chance your flight will be late, miss your connection and then spend 3 hours on the phone trying to call AC? Think like a kayaker
(oh, if I was smart enough to troll to this point)

I've never missed a CX on even an hour late inbound. And 50/50 there is a concierge at the gate with paperwork in hand to take care of me. AC has only failed my concept of ontime around 5%, not ~50%
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