Originally Posted by
travelingdrsuz
Chiming in to what everyone else is saying... I cannot tell you how many times in the past year the Twitter team has made things more complicated for me. They used to be good, but they have fallen. Whether it's from being overworked, hiring 18-year olds who don't know anything but how to Google the site and look up your AA number, or what, I don't know, but I have quit trying. The last time they didn't even read my very clear tweet correctly--literally, I posted it twice in 140 character (not DM) English, and they misread it both times. Don't sweat it at all.
Granted, I was/am clearly pretty upset about this whole thing, but I've been shocked how passive aggressive their Twitter CSR has been with me. Like this is very clearly the sort of situation that would infuriate a customer and they are behaving as though nothing untoward ever occurred. Maddening. Thanks for your response.