Just wrapped up a stay this past weekend. I had used 2 amex free weekend certs to secure two rooms from 2 accounts back to back(lowest room category). They were sold out as there was an HR convention in the hotel, in addition to the NHL starting weekend. Rates were in the $1300 for the entry level rooms, up to $3000 for one bedroom suites per night!
Overall I was more than impressed. I was upgraded to a one bedroom suite on the top floor, right next to the skybar(66th floor). I did not ask for it, I was proactively upgraded on arrival.
The views were absolutely phenomenal. The breakfast buffet was an additional $2 over the credit and it is perfectly adequate - featuring quality salmon, berries, eggs, etc. All bennies were accurately described and easy to use.
I was also proactively given an additional $50 just because the cleaners did not restock the pods. I went down to ask for couple of pods, given and given addl $50 just because they forgot! I certainly did not expect anything in return. Amazing.
The check-in folks were extremely professional and up to the LXR level.
The room is definitely on par with top 5 star hotels around the world, definitely a notch above all US HH hotels!
Shades worked perfectly during the night - complete darkness. We would sit on the window for 30 minutes at a time just admiring the view and watching the traffic on the strip/highway and plane/heli spotting. The view is that amazing.
We had dinner at the Italian and Mexican and both were absolutely amazing quality. The deserts in the Italian restaurants are to die for, they get very close to what you would find in Laduree in France. The Chef went to Pastry school in Paris so there is that.
Based on reviews on yelp/here I skipped all of the places in the food court and only had deserts which were phenomenal - deserts from around the world, mostly Asia but some notable ones from Latin America - highly recommended!
Crockfords also provides free breakfast every morning and that is in the Crockfords lobby, which is completely free. This is separate from the $50 credit that diamonds get.
Late checkout was proactively offered until 2pm, asked to have the room until 4pm, granted with a smile!
The welcome gift was absolutely phenomenal - The kind you would expect to get in top level hotels in Asia. The full sized cake was certainly top shelf(think super fancy without layers) - it could have easily fed 10 people - we barely finished it by the second day, the charcuterie board was definitely top notch. If I would wager, I would say that the welcome gift could easily cost $150 in the resort! I was blown away - certainly I did not expect that in a US Hilton.
Internet speed was 40Mbit/s which was perfectly adequate for 4k streaming.
Some negatives:
They did not merge the reservations even though HH reservations did. They had to get manager involved to merge the two ressies. I will chalk it up to a newbie that checked me in.
They found a reservation from someone else that had the same last name that was cancelled and gave me a scare. We figured it out but it was a bit stressful.
$50 diamond credits cannot be used everywhere only at 4 different places. That certainly goes against the spirit of the new promo that HH started in July. If its a property credit it should be used anywhere where you can bill. I don't buy the BS that they tell me that they only own 4 of the outlets. Gentling owns the hotels and everything in between, not just 3 restaurants.
The Cast feature on the TV that they have is phenomenal, unfortunately it was implemented poorly and skipped constantly. I hope they will fix it next time I visit.
Additional pic: Night view from the bedroom:
https://imgur.com/a/4mICM0J