FlyerTalk Forums - View Single Post - Issues with GOL / G3 booked on AA (PNRs, book sears, etc.)
Old Sep 15, 2021 | 8:07 am
  #5  
neo_781
20 Years on Site
 
Join Date: May 2000
Location: Chicago
Programs: AA EP, UA Gold-MM, UA 1K (former), GS (former),SPG LT Platinum, Hyatt Diamond, HH Diamond
Posts: 2,299
Originally Posted by HWGeeks
When I booked my trip to Brazil, I was also given a GOL locator number for my flight from GRU - GIG flight. However, the locator number can't be found on GOL, and calling GOL just gives me a busy signal after I get transferred.

I called AA they said the locator is correct but they can't seem to find it on GOL either.So I am a bit worried, should I be?
Sadly with GOL you are right to be concerned. I would continue to monitor your reservation. Assuming you are in the US did you try calling the US number for GOL direct? They are only open Monday to Saturday from 8:00 to 22:00 Brasilia time. (855)862-9190

https://www.voegol.com.br/en/custome...ce/telephones#

Also FYI not sure if its too late or possible but if you are going into central Rio, SDU is probably the better airport for you.
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