I have been having issues with the customer service at AMEX over 2 things:
- Unable to remove a extra card holder (gold)
- unable to get the platinum for 2 assigned.

I am a FB platinum card holder and a AMEX FB platinum card holder.

The first issue should be something very simples, removing an extra card holder. But strangely isnt. I have contacted them over 5 times for this issue and every time I am told the card will be removed from my account. Once I also received a letter that the extra card will be cancelled after 30 days but it still isn't. And I keep getting messages that the extra card holder must identify himself, which is not possible as that card holder has passed away, also the reason why I wanted to cancel is hard.

Second issue is going on for years now. In July 2019 I requested to change plat for 2 cardholder (from my brother to my wife). First had to change the extra AMEX platinum card to my wife then was told iI had to wait a little less than a year until my brothers FB qualification period had ended. So I waited a year and requested in July 2020 to give my wife the FB Plat status. Dont remember the outcome of that, only that she did not yet receive the status but due to Covid she was not travelling at the time so I did not pursuit it again. Now since May this year i have spoken to AMEX every 1 or 2 weeks. They keep emailing FB to give my wife the Plat status. Some times FB sends a respons to me, some times to Amex almost always with the reply that FB sees a Amex FB gold card in her account and not a Plat card. Even though she does have a plat card. AMEX said they cannot call FB. And if I call FB Im told AMEX needs to send them the request and that they cant help me.
AMEX has recently compensated me with 50% rebate on the annual card fees. And I was told they are now near to solving it as there was a difference in my wifes personal address between AMEX and FB and that they have corrected that. I think AMEX has promised me over 7 times they would call me back on a specific date but only once they actually did that. The last agent told me she would call me back last week Tuesday and from then on every 2 business days. Not once has she called me.

Has anyone experienced the same or have any advice? I think the only solution would be to cancel the AMEX card and after some time request the card again under a new agreement.