Did anyone ever get an upgrade offer by email and then still get a complimentary upgarde on arrival?
I just received the upgrade offer for my stay next week
Was hoping to get an upgrade from BV to DBV.
So not sure if the email means complimentary upgrade is not gonna happen?
They have upgraded people on arrival for sure (in fact, several people mentioned it here on the forum).
I'm not a diamond, though, just a gold member