I have learned to manage my expectations with TP over the years, with their in-flight product perfectly fine usually both short-haul and long-haul.

The latest incident with them calling my TP HAM-LIS flight 36 hours departure and refusing to reroute me from a nearby airport (I was willing to pay for the train ticket), being Star Gold and Business Class pax did not matter to the TP agency support desk.

I was forced to accept an itinerary departing nearly 24 hours later and that was it.

I filed a formal complaint immediately and surprisingly heard back within 12 hours with a 'we tried to call you, please let us know when we can call you back". Many weeks later, and with email follow-up to their offices, I cc'd two TP senior staff and the next day received this compensation offer my email:

Thank you for your patience as we reviewed your claim, we regret the cancellation of your original flights. As compensation TAP may offer one of the below.

• Travel voucher in the amount of $600 CAD (eqv. €400)
• 1,300 Miles deposited into your Star Alliance Frequent Flyer Account
• Monetary compensation in the amount of $600 CAD (eqv. €400)

Kindly advise which of the above you prefer. Should you choose the miles option please provide us with the frequent flyer number, if you opt for the monetary compensation kindly send us a copy of a voided check.

Thank you!TAP Air Portugal

I would have accepted the voucher if they had topped it off with a bonus, but decided to accept monetary compensation and provided them my banking wire info.

Unfortunately, TP seems to prefer the hardest way of doing things. Rather than approve a simply routing change from HAM-LIS-MAD to DUS-LIS-MAD at no cost to them, they no have to pay out 400 euros. Silliness.