Originally Posted by
jsloan
Unfortunately, that's irrelevant.
Not to belabor the point, but you're living in the past. There is no award chart. There are no rules here. I understand what you're saying -- under the covers, the fares still exist, and they have fare rules, and you might even be able to get them to price. But UA has unilaterally declared that they're going to price an award according to unpublished rules.
It seems that UA has divorced pricing from the fare rules for award tickets.
By encouraging people to call in and badger employees to break the rules -- or to use an alternative set of rules -- you are advancing the day when UA comes in and does something even more obnoxious.
Agents have specifically been instructed not to do what you're asking.
You literally said there are no rules, so how can you ask agents to break rules that dont exist?