I was a Customer Service Supervisor with Continental Airlines in CLE. That day was my day off. The only TV on that morning had the History Channel on.
Our work group all had pagers.
One of my co-workers sent me a page that a plane had hit the WTC. He was a big kidder, so didn't believe him and sent him back a "snarky" reply. He sent me another one when the second plane hit. I replied with another "snark".
He then sent me a message to turn the news on. I was in total shock!
I got dressed and headed to the airport. Saw people walking along the roadway with roller bags in tow. It was so surreal.
It took several tries to get into an employee parking lot (they were on airport property back then). All of them were guarded by Police. Even with my CO ID and my SIDA badge had a hard time.
I had no idea what I could do, but had to do something.
The next several days have lots of "stories" as well, but don't want cause eyes to "glaze over".

NEVER FORGET