Originally Posted by
iahphx
Tough crowd here. Weird.
IHG, not known for fantastic customer service (I'm also a Spire, and certainly don't have a concierge there) ROUTINELY helps me with expiring certificates in this manner. Certificates that are originally valid for way more than a year. I suppose you have low customer service expectations.
I second this. Marriott has also let me use expired certs for rooms. Hyatt may be a superior brand in many regards, but it insists on customer unfriendly cert rules, and we need to call that out.