Originally Posted by
craz
Not so fast unless Chase/Expedia changed their T&Cs. to an extent it doesnt matter what an airline has as its T&Cs. I purchased a tkt and realized < 3 mins later that Chase had teh day before for the same fare and Chase wanted $75 as a change fee. They admited that the airline allows a free no penalty CXing/change, but said I didnt buy it from teh airline but from Chase and I need to go with their T&Cs and not the airlines
So Qatar has full refund and no-fee changes even through OTA as part of COVID-19 related policy - they (Chase Expedia portal) should be honoring that (I booked directly due to a discount code, so not an issue, but would have considered using chase portal otherwise to use points). Hopefully they fix things when getting rid of Expedia. They need to ensure to get feedback from customers to make sure it is a much better service.