Originally Posted by
dilanesp
If, in fact, United's (and the two other US legacy carriers') internal numbers say that it is going to be a very slow process of travelers spending Other People's Money returning to travel, that could easily make it not worth it to improve service right now.
Specific to this thread, the dismal EWR lounges, I flew through a contract lounge in Naples (the Italian one) last week with lounge attendants safely serving scrambled eggs, bacon, tomato & mozzarella, prosecco in glassware, cappuccinos to customers at 6am. You just requested what you wanted, with COVID protocols followed. Same system in Madrid. Maybe apples and oranges in terms of customer volumes - granted - but UA has far more UC memberships and throughput to also draw revenue from and invest in something a little (lot?) better than what we see at C74 and non-existent A lounges. They just choose to spend it on packaged oreos, blue plastic cups, 20 cent noodles, and premium drink vouchers for non-existent champagne.