Originally Posted by
Pochama
Booked a cash flight on ba.com (USA-EU) a few hours ago but I need to cancel. Well within the 24 hour cancellation period. However, the website is only giving me an option for travel vouchers. Do I need to call them to get a refund to my credit card?
I had this situation about 8 weeks ago. Could never get through by phone, sent them a tweet which worked as a time stamp of the request. It took a number of follow ups to get processed however, and around 6 weeks. Would call and open a chat window at the same time, and go with whatever answers first. Did the same thing last week on another matter and to my amazement only took 20 mins on the phone to get through. YMMV